Refund policy

At Eazy-Gleam, we back our products 100% and we are confident you will love them as much as we do. With that being said, if for any reason you are unhappy with your purchase, please contact us at sales@eazygleam.com.au so we can help you out. Please include photographs if you feel that the goods do not meet the product specification

Please note that we generally only accept returns of chemical products only within 30 days of purchase while returns of equipment & brush-ware may be accepted for up to 6 months with evidence of purchase. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@eazygleam.com.au. Please note that returns will need to be sent to the following address: 36 Richland Ave, Coopers Plains QLD 4108

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@eazygleam.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like product past its expiry date. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eazygleam.com.au.